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Common Installation Errors FAQ

Q. How do I get around a security error when installing McIDAS-V on my 10.8 OSX machine?

A. After double-clicking on the *.dmg installer file, you may see the following error:

"McIDAS-V Installer" can't be opened because it is from an unidentified developer.
Your security preferences allow installation of only apps from the Mac App Store and identified developers.

To get around this, you could turn off the security checks or follow the next steps which will work around the security for the McIDAS-V installation. To do this, right-click on the installer icon to get a dropdown menu, and choose Open. After choosing Open, you should see the following message:

"McIDAS-V Installer" is from an unidentified developer. Are you sure you want to open it?
Opening "McIDAS-V Installer" will always allow it to run on this Mac.

Once you click Open in this window, you will be prompted to enter a login/password for the administrator account. After entering this information, click OK and the installation should proceed without error.

Q. What do I do if I am told to upgrade JDK when installing McIDAS-V?

A. A user reported --- The first time I ran the script, it told me I needed to upgrade my JDK. So I installed jdk1.6.0_03 and Java3D 1.3.1. Then McIDAS-V installed without any problem.

Q. How do I solve write permissions errors on OSX?

A. Browse for a writable directory (e.g. /Users/mcuser). Under "Select Additional Tasks", uncheck "Create Launcher and Configuration shortcuts in Applications folder"

Q. How do I solve shortcut permissions errors on OSX?

A. At Extracting files: McIDAS-V Configuration.app/Contents/Info.plist/Applications/McIDAS-V Configuration.app/Contents/Info.plist I can not create this file. To solve this, click "Cancel" and restart the installer. Follow instructions under Error #2 above.

Q. Why am I am seeing a "Canvas3D: Non-recoverable graphics configuration error" when installing on my Windows 7 64-bit machine?

A. When installing McIDAS-V on a Windows 7 64-bit machine, the installer may fail and you may see this error message as the last line of your mcidasv.log file: "Canvas3D: Non-recoverable graphics configuration error". If you run into this problem, you should first try updating your drivers and installing McIDAS-V again. If this does not solve the problem, it is possible that there are some graphics cards that do not have 64-bit drivers and thus will not be able to support the 64-bit installers. If this is the case for you, attempt to download McIDAS-V utilizing the 32-bit Windows installer instead of the 64-bit installer.

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