M-AERI Software Notes and Troubleshooting

Ingest

  • Occasionally the AERI software may experience an outage.  This may happen a few times a day.  This is very difficult to correct, however a watchdog timer is installed to restart the Ingest
  • During a software outage the black Ingest window may not be displaying scenes (e.g. S42) and the Monitoring display may be all blue (missing data) and the hatch may close
  • The watchdog timer should restart the software within 20-60 mins
  • If Ingest has not restarted, power cycle the instrument components.  First attempt to cycle Ingest, then the VM, then the hardware if needed as a last resort
    • Cycle Ingest
      • Stop Ingest (In black cygwin window press <ctrl>-c multiple times until stopped, then close all windows including FTSW)
      • Restart Ingest from desktop icon
    • Cycle the VM
      • Restart Windows
      • VM should reboot and Ingest will start automatically
    • Cycle M-AERI power + Cycle the VM
      • Open iBootBar link on desktop
        • user/pass = admin/admin
        • Cycle interferometer power (port #1)
        • Note: it takes about 2 mins for the M-AERI hardware to initialize before the Ingest software can be started
  • On rare occasion, a 0000 UTC reboot may be needed for the sofware to be able to reset correctly
  • If the problem persists, note the errors in the black Ingest window and contact the mentor team

FTSW Monitoring display

  • Usage
    • The displayed values are not real-time (unlike the housekeeping Status list).  They may be 5-15 mins old.  Check the UTC time box
    • Hover over a box to see the value
    • Click on a box to see the acceptable range of values
    • Click on the arrows at the top to scroll between times/records
  • Some values may become temporarily yellow/red.  This is often not a concern, unless the state persists ~>30 mins
    • Hatch status / Rain State / Rain Intensity will change color with precipitation events
    • LW/SW Responsivity & LW/SW NBB NEN may momentarily change color when the hatch changes state
  • Interfer. Humidity may indicate that the desiccant needs to be replaced
  • The right column temperature variables are all inside the back-end.  Alarms here may indicate an issue with the TEC cooler/heater
  • If a problem persists, note the values and contact the mentor team